| Response time | Email replies land within one working day on weekdays and two days over the weekend. Messages are read in order of arrival. Urgent requests about a live account at Mega Bonanza — a stuck withdrawal, a bonus not credited, a document in review — always travel faster through the operator's own support channel: the chat window inside the Mega Bonanza site is staffed around the clock and has access to your account, which we do not. |
| Topics we answer | We answer questions about the material published on this site: how a specific bonus is structured, where the fine print of the wagering sits, which payment method we tested and when, how we rated a certain feature and what the social casino mechanic means in practice for US accounts. Press and research requests, correction tips and documentation of a changed offer are also welcome. What we cannot help with: resetting a password, lifting a self-exclusion, chasing a payout or disputing a KYC decision at Mega Bonanza — those belong with the operator. |
| Form | Send a plain-text email to [email protected] with a short subject line. If the message is about a page on the site, include the URL. If it is about a changed bonus or a payment method that no longer works, add the date you tried it and, if possible, a screenshot. We do not operate a web form at the moment: email is slower to attack and easier for a reader to document. |
| Business inquiries | Advertising, affiliate deals, content partnerships and reprint requests: write to [email protected] with the subject line starting with `Business —`. Rate card and placement terms are shared on request. We do not accept paid reviews, do not take money for a higher score and do not swap a critical paragraph for a flat fee. Where we work with a brand as an affiliate, the fact and the mechanism are described on the who we are page. |
| How to reach us | Primary channel: email at [email protected]. The office handling correspondence is Marlowe Analytics Ltd, 151 Harbour Street, Valletta VLT 2AY, phone +44 (0)161 781 4496 — the phone line is for business matters only and is not a support hotline for Mega Bonanza accounts. If you need to escalate a dispute with the operator rather than with us, the complaints page lists the steps and the independent bodies that can help. |